Frequently asked questions.

How do I get started?

Click the “Client Portal” button in the top right corner. Schedule a “New Client Intake Appointment” for a time that is most convenient for you. Next, you will receive a welcome Email that contains a link to the online intake paperwork. Complete all intake paperwork and show up on time to the appointment.

Do you offer online appointments?

Yes- I offer online/video appointments. The client portal allows you to schedule appointments for either in-person or online.

What insurances do you take?

I accept BlueCross/BlueShield, Aetna, Cigna, and NC Medicaid (Alliance, AmeriHealth Caritas, Carolina Complete Health, Healthy Blue, Partners & WellCare). I do not accept United Healthcare

What ages do you work with?

I am willing to work with clients of all ages depending on how well they fit with me and my counseling style. However, most of my experience is working with clients in the age range of 13-35.

Do you offer family counseling?

Yes, I am highly skilled at providing family counseling.

How do video appointments work?

You will be sent a teletherapy link 24 hours before the appointment. Open the link and I will get everything started.

How much does it cost?

If you are not using insurance, each appointment will cost $140. Based on what type of insurance you have, you may owe a copay at each appointment.

How long does counseling last?

On average, clients attend counseling for 10-15 appointments. Some stay longer and some stop earlier. It all depends on the client’s progress.

Do you have a late cancellation fee?

There is a $25 charge for any appointment that is missed or cancelled less than 24 hours before the appointment. Please plan accordingly.

What if I have an out-of-network insurance?

Not a problem. That just means you have to submit appointment claims for yourself. All you have to do is send an Email to your insurance company ~once a month. It will work like this: after being charged the $140 out of pocket rate, I’ll provide you with a detailed receipt. You then Email/fax the receipt over to your insurance company and they should reimburse you for some of that $140. Call your insurance provider for specifics as the reimbursement amount varies.

This website will submit out-of-network claims for you: https://reimbursify.com/

This is United Healthcare’s out-of-network claim process: https://www.uhc.com/member-resources/how-to-submit-a-claim